Candy96 Casino Privacy Policy
This Privacy Policy explains how Candy96 Casino collects, uses, stores, and shares information when you access our website and related services from Australia. It is designed to help you understand what data we handle, why we handle it, and the choices you may have.
We aim to use personal information responsibly and proportionately. If any term in this policy is unclear, you should stop using the service until you are comfortable with the way your information is handled.
Information We Collect
When you interact with Candy96 Casino, we may collect information that you provide directly, information generated through your use of the service, and information received from third parties where appropriate. The type of information collected depends on how you use the site, the features you access, and the checks needed to protect the platform and its users.
Information you provide
- Account details such as name, date of birth, username, password, and contact details.
- Verification information needed to confirm identity, age, or payment method ownership (for example, copies of identity documents or proof of address where requested).
- Payment and transaction-related details (for example, deposit/withdrawal records and limited payment instrument information depending on the method used).
- Communications you send to us, including customer support messages and any attachments you choose to provide.
Information collected automatically
- Device and technical data such as IP address, browser type, device identifiers, operating system, language settings, and time zone.
- Usage data such as pages visited, session duration, clicks, navigation paths, and feature interactions.
- Log and security data used for fraud prevention, account protection, and service integrity monitoring.
Information from third parties
- Identity, age, and risk signals from verification and fraud-prevention providers where checks are required to protect the service and comply with operational obligations.
- Payment status confirmations from payment providers (for example, whether a deposit has succeeded or failed).
- Advertising or analytics insights where you have consented to such technologies or where permitted by your device and browser settings.
How We Use Information
Candy96 Casino uses information for purposes linked to delivering a secure and functional gaming service. We aim to limit processing to what is relevant for the purposes described below.
- To create and administer accounts, authenticate logins, and provide access to games and features.
- To process deposits and withdrawals, handle chargebacks or disputes, and maintain accurate financial records.
- To verify identity and eligibility, including confirming that users meet the minimum age requirement and preventing duplicate or abusive accounts.
- To provide customer support, respond to requests, and improve service quality.
- To maintain platform security, prevent fraud, investigate suspicious activity, and enforce our terms and rules.
- To operate, analyse, and improve performance, including debugging, testing, and monitoring the reliability of site features.
- To send service-related messages (for example, changes to account status, security notices, or important updates).
- To tailor content and offers where permitted, including marketing communications that you can opt out of as described in this policy.
Where required, we rely on your consent for certain processing activities (for example, specific cookie categories). You can adjust your preferences using browser controls and, where available, on-site settings.
Cookies and Similar Technologies
Cookies are small text files stored on your device that help websites function and remember preferences. Candy96 Casino may also use similar technologies, such as local storage, SDKs, and pixels, depending on the feature and device.
We use these tools to keep the site working, to understand how users interact with the platform, to protect against suspicious behaviour, and to support personalised experiences where appropriate. You can restrict or delete cookies through your browser settings; note that disabling certain cookies may affect core site functionality.
Data Sharing
Candy96 Casino does not sell personal information as a standalone product. We may share information when it is necessary to operate the service, provide requested features, or protect users and the platform.
- Service providers and processors who support operations such as hosting, identity verification, payments, risk monitoring, customer support tools, and analytics.
- Game and platform suppliers where data exchange is required to deliver game sessions, maintain fairness controls, prevent abuse, or resolve technical issues.
- Professional advisers such as legal, auditing, and compliance advisers where needed for legitimate business purposes.
- Authorities or relevant third parties where we believe disclosure is reasonably necessary to comply with legal processes, respond to lawful requests, or protect rights, safety, and security.
- Corporate transactions, such as a merger, acquisition, restructuring, or sale of assets, where information may be transferred subject to appropriate safeguards.
When we share data with service providers, we aim to require appropriate confidentiality and security measures and to limit processing to the agreed services.
Data Security
We implement administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Controls may include access restriction, encryption in transit where appropriate, monitoring for suspicious activity, and staff training.
No online service can guarantee absolute security. You are responsible for keeping your login credentials confidential and for using up-to-date security features on your device.
Data Retention
We retain personal information for as long as necessary to provide the service and for legitimate operational purposes such as dispute handling, fraud prevention, record keeping, and enforcing our terms. Retention periods vary depending on the type of data, how it is used, and whether it is needed for compliance or security purposes.
When information is no longer needed, we take steps to delete it, anonymise it, or store it securely with access restricted, depending on the circumstances and technical constraints.
Your Rights
Depending on your circumstances and applicable rules, you may have rights relating to your personal information. Candy96 Casino aims to honour reasonable requests in a timely manner and may ask for verification before acting on a request to protect your account.
- Access: request a copy or summary of certain personal information we hold about you.
- Correction: ask us to correct inaccurate or incomplete information.
- Deletion: request deletion of certain information where retention is not required for security, dispute resolution, or other legitimate purposes.
- Restriction or objection: object to or request restriction of certain processing in specific situations.
- Marketing choices: opt out of marketing messages where offered; service and security messages may still be sent when necessary.
- Cookie controls: manage cookies via browser settings and any on-site preference tools provided.
If we cannot fulfil a request, we will explain the general reason (for example, security needs, unresolved disputes, or legal constraints) where it is appropriate to do so.
Third-Party Services
The Candy96 Casino website may include features provided by third parties, such as payment solutions, verification tools, analytics services, or embedded game content. These providers may process information as part of delivering their services. Their processing practices are governed by their own policies and terms.
Where you follow links to third-party websites or use third-party features, your activity may be subject to the third party’s privacy practices. We recommend reviewing relevant third-party policies before providing information or enabling permissions.
International Transfers (General Only)
To operate an online service, it may be necessary for Candy96 Casino or its service providers to process information in locations outside Australia, for example where infrastructure, support teams, or specialist vendors are based. When information is handled internationally, we aim to apply safeguards appropriate to the nature of the data and the purpose of the transfer, such as contractual protections and security requirements.
Because cross-border processing arrangements can vary depending on the services you use, the locations involved may change over time.
Policy Updates
We may update this Privacy Policy to reflect changes in our services, technologies, security practices, or operational requirements. The latest version will be published on the Candy96 Casino website, and the updated policy will apply from the time it is posted unless otherwise stated.
If changes materially affect how we handle personal information, we may provide additional notice through the site or via account communications where appropriate.
Contact Information
If you have questions about this Privacy Policy, want to exercise a privacy-related request, or need clarification about how Candy96 Casino handles personal information, you can contact our support team at [email protected].
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